Return Policy
Our Product Warranty, 30 Day Return Policy / Your Right To Withdraw The Purchase
We are confident that you will love your new Elemind, however, if you are unsatisfied for any reason, you may return or exchange your fully functional and undamaged Elemind Headband for any reason within 30 days of receipt of your original order (i.e., the day you receive your device in the mail) for a refund or exchange. All accessories originally included with your purchase must be included with your return. Elemind does not refund original shipping costs, but we will cover the shipping cost back to us.
In order to return your Product under the Return Policy, please make sure that that:
- You purchased the product directly from Elemind Technologies, Inc. (via the Website);
- You have contacted Elemind and started the return process within 30 days from the original receipt date;
- The product is returned in the original Elemind packaging, with all materials included, and in new or as-new condition; and
- You strictly follow the Elemind return instructions as set out below.
What you need to do if you want to return a product:
To initiate a return, simply click this link
Our Support Team will be happy to guide you through the process.
1) Use the Elemind shipping label and save a copy
You will receive an email confirming the RMA number and a prepaid returns shipping label. Follow the shipping instructions set out on the label to send the product(s) back to Elemind. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number provided by the carrier.
2) Return the product within 14 days of the RMA issue
Elemind must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included and the product must be returned in its original Elemind packaging.
3) Receive your refund or a repaired or replacement product
You may expect to see a credit to your account within 10 – 15 working days. Credit will be issued in the same manner as your original purchase payment.
A defective Elemind product? This is our Elemind Warranty.
We stand for the quality of our Elemind products. We offer a one (1) year full warranty on all products sold. A summary of the conditions of the Elemind Warranty is set out below. In the event that there is any conflict between this summary and the Terms of Use, the Terms of Use will control.
Your local consumer protection laws may provide additional rules on warranty. The Elemind Warranty does not in any way restrict the rights that you may have under such rules.
The Elemind Warranty covers defects in materials and workmanship in Elemind product for one (1) year from the date of shipment from Elemind.
If you have a valid claim under the Elemind Warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of cost.
If we determine that the problem is not covered under the Elemind Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.
The warranty period is not extended if we repair or replace your product.
Your Elemind Warranty is transferable with ownership, so if you give or sell the Elemind product to someone during the guarantee period, it's still covered.
There are some exclusions to the Elemind Warranty, including but not limited to:
- Problems that result from external causes such as accident, abuse or misuse. This includes cleaning the device in a manner contrary to the instructions provided by Elemind;
- Use that is not in accordance with Elemind' product instructions;
- Products with missing or altered serial numbers;
- Products which have had their housings opened or are otherwise tampered with; or
- Problems caused by using third party accessories, parts, or components.